Funnily enough, I'm someone who has had to deal with the opposing side of this topic. I have had a part-time job as a catering assisstant in a café (on till for the past year of it) which has involved dealing with missing items with orders. In some cases it is an issue of the server at the hot food counter missing something, though there are cases of customer's not making it clear they want a certain item, or just completely miss things (asking for things that are in plain view in front of them is surprisingly common). Customers also tend to get things wrong or over-generalise (asking for a breakfast, which technically could be anything on our morning menu) or trick us out (take-away chips...which happens to have a slice of lasagne hidden within it).
What most customers don't think about is what the place has been like both before and after they are served. We can get very busy at times so keeping up with everything is hard work (hot plate servers continuously forgetting toasties in the machine behind them while dealing with queues of 10+ people), so when you have to keep them right, get customers through the till, keep the drinks machines working (so many customers ask for a normal coffee, then go for a more expensive latte or cappucchino), keep tables clear and keep dishes going through the dishwasher (the latter two I do get help with, at least).
Long story short; think about what goes on at the other side of the till.
By ozzo
Mission debriefing:
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