^I assume he ordered it off the internet, and isn't from America, so therefore can't return it to the shop.
I dunno if you have actually tried doing what it told you, you may not want to lose your data, so, yeah. If you haven't tried doing what it told you, then do that.
What website did you get it from? Or if you did actually get it from a store, then just return it, like Asher said.
Winner of Member Brawl 2011 <3